Privacy policy

soilin.ai is the AI technology company of the Soil-In group. In this policy, "we", "us" and "our" mean the entity that runs this website and decides how your personal data is used (the data fiduciary).

• Legal entity: Content to come: registered company name and CIN
• Registered address: Content to come: registered office address

This policy covers this website, enquiries you send us and the people we deal with at customers and partners. If we run a service for you, the contract for that service may add terms about how data from your site is handled.

We collect only what we need to reply to you and run our services:

• Enquiry details. Your name, email address, organisation, topic and message when you use the contact form or write to us.
• Business contact details. Names, roles, emails and phone numbers of people we work with at customers, suppliers and partners.
• Technical data. Our hosting provider records standard server logs, such as IP address, browser type, page requested and time, to keep the site secure and working.
• Service data. When we run a service at a greenhouse or site, we process operational data such as sensor readings, camera images, harvest logs and orders. This data is mostly about crops and equipment. Where it includes personal data, for example a worker visible in a camera image, we handle it as described in this policy and in the service contract.

We do not ask for, and do not want, sensitive information such as financial account details or government ID numbers through this website.

This website does not set advertising or tracking cookies and does not currently use third-party analytics. Fonts are served from our own domain, so loading a page does not send your data to a font provider.

If we add analytics or any non-essential cookies, we will update this policy first and ask for your consent where the law requires it.

• To reply to your enquiry and arrange calls, assessments or pilots you ask about.
• To prepare proposals and run the services you sign up for.
• To keep the website and our systems secure, and to find and fix faults.
• To meet legal, tax and accounting obligations.
• To improve our models and services, using data from customer sites only as the service contract allows.

We process personal data under India's Digital Personal Data Protection Act, 2023 and related rules. We rely on your consent when you send us an enquiry, and on legitimate uses permitted by law, such as meeting legal obligations.

You can withdraw consent at any time by contacting us. Withdrawing does not affect processing we carried out before.

We do not sell personal data. We share it only with:

• Service providers who host our website, email and systems, under contracts that limit how they can use it.
• Other companies in the Soil-In group, where needed to answer your enquiry or deliver a service.
• Hardware, installation or logistics partners on a project, only with your agreement and only what they need.
• Authorities, where the law requires it.

Some providers may store data outside India. Where they do, we use providers that protect it to the standard Indian law requires. Content to come: list of key processors and hosting regions

We keep enquiry details for as long as we are in contact with you and for a reasonable period afterwards, then delete them. We keep contract and accounting records for as long as the law requires. Server logs are kept for a short period for security. Content to come: specific retention periods

We use encrypted connections, access controls and limited staff access to protect personal data. No system is perfectly secure. If a breach affects your personal data, we will notify you and the Data Protection Board of India as the law requires.

You can ask us to:

• Tell you what personal data we hold about you and how we use it.
• Correct, complete or update it.
• Erase it, where we no longer need it or the law does not require us to keep it.
• Withdraw your consent.
• Nominate someone to exercise these rights for you if you are unable to.

Contact us using the details below. We will reply within the time the law allows. If you are not satisfied with our reply, you can complain to the Data Protection Board of India.

This website and our services are meant for businesses and adults. We do not knowingly collect personal data from children.

We will update this page when our practices change and revise the date at the top. For significant changes, we will tell people we are in contact with.

For privacy questions, requests or complaints, contact our grievance officer:

• Name: Content to come: grievance officer name
• Email: Content to come: privacy contact email
• Address: Content to come: postal address